Answers, clearly stated
Frequently asked questions.
Current answers reflect confirmed business settings and the features that are available today.
How do I find a price?
The transcribed tariff remains unpublished, and missing garment-service combinations are unavailable. Submit a request for supported options to receive an itemized staff quote before an order begins.
Can I book a pickup now?
Pickup confirmation is disabled while coverage, cutoff, holiday handling and slot capacity are awaiting approval. You can contact the branch or bring garments during operating hours.
Where can I drop garments off?
Purple Stone, Suite 6, Zone C, Apo Resettlement, FCT Abuja. The branch is open Monday–Saturday, 08:00–18:00 Africa/Lagos.
Is a 24-hour ready time guaranteed?
The standard turnaround is advertised as 24 hours, but an exact ready-by time is not promised until cutoff and non-operating-day rules are approved.
How do I track an order?
Use the order reference and private tracking code provided with the order. A reference alone cannot reveal order details.
Which payment methods are available?
Online payment providers are not active. Payment options will be shown after booking opens; staff can record confirmed offline payments.
How will I receive updates?
The platform supports email and SMS notifications. Delivery is not activated until providers and sender details are approved and configured.
Do you have a published garment damage or refund policy?
Those policies are being reviewed with the owner and Nigerian counsel. Contact the branch for guidance until approved terms are published.